Lost or stolen cards

To report a lost or stolen Norry Bank ATM or Debit Card, please call 570-473-3531. To report a lost or stolen Norry Bank Visa Credit Card, please call Cardmember Services 24-hours-a-day at 800-558-3424. Do you have our SecurLOCK Equip mobile phone app yet? You can turn your card ON and OFF, set alerts, and view recent transactions. Learn more about SecurLOCK Equip.

Vishing scam targeting Norry Bank customers
How does a vishing scam usually work?
  • A fraudster calls you and pretends to be a representative from your financial institution. They might sound like your financial institution. Don’t trust caller ID. Calls, texts, and emails can be easily “spoofed” or faked.
  • The fraudster leaves a voicemail asking customers to return the call to The Northumberland National Bank at 866-692-7309. Customers have reported hearing a recorded message that says, “Thank you for calling the Northumberland National Bank. If you know your party’s extension, press 9.”
  • If customers press 9 and enter an extension, the call is disconnected. If you do nothing, the fraudster’s message goes on to say, “Remain on the line,” and then, “Please enter your loan number or your Social Security number, followed by the pound key.”

    Norry Bank will never ask customers to call in and provide personal or sensitive information, such as your user ID, full or partial Social Security number, PIN, full or partial card number, or account number.

  • Once a fraudster has this information, they will log into your account, transfer funds, and use counterfeit cards to withdraw funds at the ATM or make purchases.
Norry Bank will never contact you to ask for any of the following information:
  • Bank account number
  • Account PIN
  • User ID
  • Mobile/online banking password
  • Credit/debit card CVV number
  • Credit/debit card PIN
  • Social Security number (full or partial)
What should I do if I’m contacted?

If you receive a call, email, or other communication from someone claiming to represent a financial institution (including Norry Bank) and asking for the information listed above, please do not engage. Instead, contact your financial institution using published phone numbers on their website to ensure the security of your account.

What can I do to protect myself?
  • Always call your financial institution directly to verify account status or transactions. If you receive a call, text, or email from a party claiming to be your financial institution, do not provide any account information.
  • Think before you act. Be wary of communications that play on fear (frozen bank account or fraudulent transactions), request urgent action (act immediately), request personal information (PIN, SSN, account numbers, etc.), or offer deals that sound too good to be true. If you’re ever unsure, hang up and contact your financial institution.
  • Never share any password, passcode, or PIN, even if they are temporary or one-time codes. Financial institutions do not need to ask for your password, and one-time passcodes should only be entered into a system when you are confirming it is your activity.
  • Set up account alerts to notify you of activity on your account. Norry Bank offers free account alerts through SecurLOCK Equip, a mobile app that allows you to control how, when, and where your debit cards are used. It is a simple and secure way to manage and monitor your payment transaction activity. SecurLOCK Equip can help keep your payment cards safe and provide instant notifications whenever your card is used.
Beware of cardholder scams
Here's an example of a cardholder phishing attack:
  • The fraudster gathers information from social media to make the scam more believable.
  • The cardholder receives a phone call from the fraudster posing as a financial institution employee.
  • Fraudsters often spoof phone numbers from the financial institution when contacting the victim, making it seem legitimate.
  • The fraudster advises the cardholder that they have fraud attempts on their card and they will receive a text with a case number.
  • While on the phone, the fraudster will perform a transaction they know will generate a fraud alert.
  • When the cardholder receives the case number, the fraudster asks for the case number over the phone so the card can be permanently blocked.
  • Instead, the fraudster is using the case number to call into the SecurLOCK IVR and validate the activity as valid, so they can continue to use the card fraudulently.
  • The fraudster may suggest the cardholder transfer money into their checking account from savings to make it “safer,” thereby giving the fraudster access to more money.
  • The cardholder thinks the fraud was caught and stopped, while the fraudster is busy committing more fraudulent transactions and stealing more money.

Neither Norry Bank or our fraud team, SecurLOCK, will ever contact the cardholder to ask for the following:

  • Account number/card number
  • CVV
  • PIN
  • Passwords
  • Social Security number
  • Online banking credentials

Neither Norry Bank or SecurLOCK will ever advise a cardholder to transfer money or withdraw money. If any information concerning suspicious activity is texted to the cardholder, we will not call and ask the cardholder for the information.

When cardholders call into SecurLOCK to validate suspicious transactions, SecurLOCK will request the case number to authenticate them. The cardholder should always reply NO if they are unaware of the transactions in question received via a text or email, no matter what direction has been given to them.

If you think your Norry Bank debit card has been compromised, please call Cardmember Services 24-hours-a-day at 800-558-3424 or use our SecurLOCK Equip app to turn off your card immediately.

IRS News Release: beware of Coronavirus scams

4/2/2020 WASHINGTON — The Internal Revenue Service today urged taxpayers to be on the lookout for a surge of calls and email phishing attempts about the Coronavirus, or COVID-19. These contacts can lead to tax-related fraud and identity theft.

“We urge people to take extra care during this period. The IRS isn’t going to call you asking to verify or provide your financial information so you can get an economic impact payment or your refund faster,” said IRS Commissioner Chuck Rettig. “That also applies to surprise emails that appear to be coming from the IRS. Remember, don’t open them or click on attachments or links. Go to IRS.gov for the most up-to-date information.”

Taxpayers should watch not only for emails but text messages, websites and social media attempts that request money or personal information.

“History has shown that criminals take every opportunity to perpetrate a fraud on unsuspecting victims, especially when a group of people is vulnerable or in a state of need,” said IRS Criminal Investigation Chief Don Fort. “While you are waiting to hear about your economic impact payment, criminals are working hard to trick you into getting their hands on it. The IRS Criminal Investigation Division is working hard to find these scammers and shut them down, but in the meantime, we ask people to remain vigilant.”

Don’t fall prey to coronavirus tricks; retirees among potential targets

The IRS and its Criminal Investigation Division have seen a wave of new and evolving phishing schemes against taxpayers. In most cases, the IRS will deposit economic impact payments into the direct deposit account taxpayers previously provided on tax returns. Those taxpayers who have previously filed but not provided direct deposit information to the IRS will be able to provide their banking information online to a newly designed secure portal on IRS.gov in mid-April. If the IRS does not have a taxpayer’s direct deposit information, a check will be mailed to the address on file. Taxpayers should not provide their direct deposit or other banking information for others to input on their behalf into the secure portal.

The IRS also reminds retirees who don’t normally have a requirement to file a tax return that no action on their part is needed to receive their $1,200 economic impact payment. Seniors should be especially careful during this period. The IRS reminds retirees – including recipients of Forms SSA-1099 and RRB-1099 − that no one from the agency will be reaching out to them by phone, email, mail or in person asking for any kind of information to complete their economic impact payment, also sometimes referred to as rebates or stimulus payments. The IRS is sending these $1,200 payments automatically to retirees – no additional action or information is needed on their part to receive this.

The IRS reminds taxpayers that scammers may:
  • Emphasize the words “Stimulus Check” or “Stimulus Payment.” The official term is economic impact payment.
  • Ask the taxpayer to sign over their economic impact payment check to them.
  • Ask by phone, email, text or social media for verification of personal and/or banking information saying that the information is needed to receive or speed up their economic impact payment.
  • Suggest that they can get a tax refund or economic impact payment faster by working on the taxpayer’s behalf. This scam could be conducted by social media or even in person.
  • Mail the taxpayer a bogus check, perhaps in an odd amount, then tell the taxpayer to call a number or verify information online in order to cash it.
Reporting Coronavirus-related or other phishing attempts

Those who receive unsolicited emails, text messages or social media attempts to gather information that appear to be from either the IRS or an organization closely linked to the IRS, such as the Electronic Federal Tax Payment System (EFTPS), should forward it to [email protected].

Taxpayers are encouraged not to engage potential scammers online or on the phone. Learn more about reporting suspected scams by going to the Report Phishing and Online Scams page on IRS.gov.

Official IRS information about the COVID-19 pandemic and economic impact payments can be found on the Coronavirus Tax Relief page on IRS.gov. The page is updated quickly when new information is available.

 

Customer awareness information
Online Banking customer information

To ensure security in online banking transactions and personal information, please be advised of the following responsibilities as a consumer.

Password reminders
  • Choose a strong password
  • Do not disclose login ID and password
  • Do not store login ID and password on the computer
  • Passwords do not expire, but we highly recommend that you change your password on a regular basis for your protection
  • Password must be a combination of letters (uppercase and/or lowercase), numbers, and special characters
  • Password must be at least 8 characters in length
Are you using the correct website?
  • Check for the correct and secure website
  • Verify correct website with correct URL address
  • Verify secure website by the URL beginning with https://
  • Beware of pharming websites that are “look-alike” websites to deceive consumers
Protect your computer from hackers and viruses
  • Install a firewall and reputable anti-virus software
  • Keep anti-virus software up to date
  • Keep your operating system and web browser up to date
  • Never download any file or software that you are not familiar with
  • Always remember to log off the site when transactions have been completed
  • Clear the cache to remove stored information entered into the site
Protect your personal information
  • Norry Bank staff will never independently call or email you to ask for your account number, ATM/debit card PIN, or other information.
  • If you question the legitimacy of a telephone or email request for your personal or financial information by a person claiming to represent Norry Bank, do not give out the information. Contact the bank at 570-473-3531 or 888-877-6623 to verify if the call was initiated by a bank representative.
  • Do not disclose information such as address, mother’s maiden name, Social Security number, bank account number, etc.
Protect your Norry Bank debit card

With SecurLOCK Equip, you can turn your card ON and OFF, set alerts and view recent transactions. You can protect your Norry Bank Debit Card with the SecurLOCK Equip app. Learn more.

Protect your personal information

Norry Bank will sometimes request certain personal identifying information, such as your account number, Social Security number, or driver’s license when you call us or stop in to one of our offices. We do this to verify and protect your identity. We also might contact you for personal or financial information if you are opening an account or applying for a loan with us, or if we need to verify an unusual transaction on your account.

Never send any confidential information via email without encryption. If you are requested to send us confidential information, and do not have means to secure your email, please contact your banker for an encrypted email. We will never independently call or e-mail you to ask you for your account numbers, your ATM or debit card PIN, or other information. Some scammers try to obtain personal information by “phishing,” or using fraudulent e-mail messages that appear to come from a financial institution or another legitimate business. The messages look and sound authentic, and often state that the recipient’s immediate attention is required. They provide a link to click on to verify account information, activate debit or credit cards, or complete a survey. Do not click on any links in these e-mails or respond with any confidential information.

If you ever question the legitimacy of a telephone or e-mail request for your personal or financial information by a person claiming to represent Norry Bank, do not give out the information. Contact us at 570-473-3531 or 888-877-6623 to verify whether the call came from a bank representative. If you do give out your account information, contact us as soon as possible so that we can close your account and open a new one. If you have given out your credit card information, contact the card issuer and ask that the card be closed and a new one issued with a different card number.

Install a firewall and reputable anti-virus software
  • Keep anti-virus software up to date
  • Keep your operating system and web browser up to date
  • Never download any file or software that you are not familiar with
  • Always remember to log-off site when transactions have been completed
  • Clear the cache to remove stored information
Credit reports

You should periodically check your credit report to be sure the information is accurate, and to protect against potential fraud or identity theft. Once a year you may receive a free copy of your credit report from www.annualcreditreport.com, or by calling 877-322-8228. If you discover inconsistencies on your credit report, notify one of the three credit bureaus listed below, and they will share the information with the other two agencies.

Equifax

To report fraud, call: 1-800-525-6285 and write: P.O. Box 740241, Atlanta, GA 30374-0241. For the hearing impaired, call 1-800-255-0056 and ask the operator to dial. For the Auto Disclosure Line, call 1-800-685-1111 to request a copy of your report.

Experian

To report fraud, call: 1-888-EXPERIAN (397-3742) and write: P.O. Box 9530, Allen TX 75013. TDD: 1-800-972-0322

Transunion

To report fraud, call: 1-800-680-7289 and write: Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92634. TDD: 1-877-553-7803. You should also report the crime to your local law enforcement agency and to the Federal Trade Commission (FTC). You can contact the FTC at 1-877-438-4338.

Tips for preventing identity theft

The Federal Trade Commission estimates that as many as 9 million Americans have their identities stolen each year. Below are some simple steps you can take to prevent you from becoming a victim of identity theft. More information on identity theft can also be found at www.ftc.gov and www.identitytheft.gov.

  • Do not disclose personal information (including your Social Security number, bank account numbers, credit card numbers, personal identification numbers or passwords) to anyone who should not have access to your accounts.
  • Do not select a PIN that uses information readily found in your wallet or purse, such as your birthdate or house number.
  • Do not print your driver’s license number or Social Security number on your checks.
  • Do not routinely carry important documents such as your Social Security card or passport.
  • Sign new bank cards or credit cards immediately.
  • Report lost or stolen credit cards or bank cards immediately.
  • Review monthly statements promptly, and immediately report any transactions or charges that appear suspicious. Keep all receipts until you receive your statement.
  • Call the company if you stop receiving regular bills or statements, to be sure no one fraudulently changed your address.
  • Shred unneeded financial documents, such as old bank statements, and destroy cards you no longer use.
  • Question any e-mails or phone inquiries that seem suspicious, especially if they request account information so they can “award a prize”. 

Cybersecurity Basics for Customers

Ten Cybersecurity Tips for Small Businesses

Consumer frauds and scams

Most scams take advantage of the fact that the bank often must make deposited funds available to you before the deposited check is known to be fraudulent. Keep in mind that when you deposit or cash a check, you are basically acknowledging that you believe it is a good check and that it will be paid by the person who wrote it. If the check turns out to be a counterfeit, you will be responsible to pay back the bank for the full amount. Con artists increasingly use counterfeit cashier’s checks, money orders, and other official bank checks because consumers trust them. If you receive a questionable check, our customer service personnel can help you verify whether it is a fraud. Be aware of scams like the ones listed below. Additional information can also be found at www.fakechecks.org. If you receive a similar offer, remember that if something sounds too good to be true, it probably is a scam.

The Lottery Scam

You receive a large check, along with a letter stating that you have won a lottery, usually located in a foreign country. The instructions tell you to deposit the check and wire a portion of it back to cover fees or taxes on your winnings. By the time the check is returned as a counterfeit, you have already wired the money from your account. You will be responsible for the total amount of the check. Keep in mind that it is against the laws of the United States to buy or sell lottery tickets across the border, so any letter claiming that you have won a foreign lottery is a scam.

The Internet Purchase Scam

You sell an item on the internet, but the buyer sends you a check for an amount greater than the purchase price. The buyer asks you to wire back the extra amount. By the time the check is returned as a counterfeit, you have already wired the money from your account. You will be responsible to pay back the full amount of the check. If you sell on the internet, only accept checks for the exact amount of the purchase. Request a cashier’s check rather than a personal check but remember that even a cashier’s check is not a guarantee of authenticity.

The Online Love Scam

You’ve met someone special online, but he or she has a problem. They live in a foreign country and have a check in U.S. dollars that they aren’t able to cash. Or they claim to have a medical or other emergency, and need your help getting a check cashed. Or they promise to come to the U.S. to be with you and need you to cash a check to cover travel expenses. If you agree to cash the check, you will be responsible for the entire amount if it turns out to be counterfeit. You should never cash a check for someone unless it is a family member or a person you have known for a long time.

The Work-At-Home-Scam

You’re promised easy money for working at home. All you have to do is process payments: your employer will send you checks which you deposit into your account. You then wire them the money minus your “pay.” You’re responsible for the full amount when the checks turn out to be counterfeit. Legitimate businesses don’t work this way; they deposit payments into their own account.

The Mystery Shopper Scam

You are sent a large check to cash, so that you can return the funds to “test” a wire transfer service. Or you are asked to buy a few small items at a store and send back the remaining money. In either case, if the check is counterfeit, and you will need to pay the money back.

Telephone Scams

If you’re age 60 or older, you may be a special target of people who sell bogus products and services by phone. Telemarketing fraud is a multi-billion-dollar business in the U.S. Every year, consumers lose anywhere from a few dollars to their life savings to telephone con artists. You’re encouraged to be skeptical when you receive a telephone solicitation. To eliminate most telemarketing calls, you can sign up for the free National Do Not Call Registry at www.donotcall.gov or call 888-382-1222 from the phone number (home phone or cell phone) you want to register.