Our customers use Zelle®

Zelle is a fast, safe, and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes. With just an email address or U.S. mobile phone number, you can send money to people you know and trust, regardless of where they bank. Ask your recipient to enroll with Zelle before you send them money—this will help them get your payment more quickly.

You can send money to friends, family, and people you know. We recommend you ask people to enroll with Zelle before you send them money—this will help them get your payment more quickly. Since money is sent directly from your bank account to another person’s bank account within minutes, it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number. Zelle should not be used to send money to people you don’t know or to purchase goods.

You can send, request, or receive money with Zelle. To get started, log into Norry Bank’s mobile app (Norrymobile) and select the green plus (+) sign. To send money using Zelle, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile phone number), add the amount you’d like to send and an optional memo, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.

To request money using Zelle, choose “Request,” select the individual(s) from whom you’d like to request money, enter the amount you’d like to request, include an optional note, review, and hit “Request”. To receive money, just share your enrolled email address or U.S. mobile phone number with a friend and ask them to send you money with Zelle.

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes. If you have not yet enrolled with Zelle, follow these steps:

1. Click on the link provided in the payment notification you received via email or text message.
2. Select Norry Bank.
3. Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification—you should enroll in Zelle with that email address or U.S. mobile number to ensure you receive your money.

Zelle is a great way to send money to family, friends, and people you are familiar with such as your personal trainer, babysitter, or neighbor. Since money is sent directly from your bank account to another person’s bank account within minutes, Zelle should not be used to send money to people you don’t know or trust. Zelle should not be used for the purchase of goods. Neither Zelle nor Norry Bank offer a protection program if you do not receive what you paid for or the item you receive is not as described or as you expected.

Norry Bank does not charge any fees to use Zelle.

It’s easy—Zelle is already available within Norry Bank’s mobile banking app Norrymobile. Check our app and follow a few simple steps to enroll with Zelle today. We recommend you enroll before someone sends you money—this will help you get your first payment faster. You can find a full list of participating banks and credit unions here.

If your recipient’s bank isn’t on the list, don’t worry! The network of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS. To enroll with the Zelle app, your recipient will enter their basic contact information, an email address, U.S. mobile number, and a Visa® or Mastercard® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

When you enroll with Zelle through Norry Bank’s mobile app Norrymobile, the name of your bank and the email address or U.S. mobile number you enrolled with is shared with Zelle (no sensitive account details are shared—those stay with Norry Bank). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its “directory” and notifies Norry Bank of the incoming payment. Norry Bank then directs the payment into your bank account, all while keeping your sensitive account details private.

In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.

No, the money is sent directly to the recipient’s bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money. If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back.

Money sent with Zelle is typically available to an enrolled person within minutes. Ask your friends and family to enroll with Zelle before you send them money—this will help them get your payment more quickly. If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, it may take up to three business days for your recipient to receive their first payment. This is a security feature designed to protect you when you’re sending or receiving money with Zelle.

Once their first payment completes, your recipient will be able to receive future payments faster, typically within minutes. If it has been more than three days, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

If you’re waiting to receive money, you should check to see if you’ve received a payment notification via email or text message. If you haven’t received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number. Still having trouble? Please give the Norry Bank customer support team a call toll-free at 888-877-6623 or get in touch through our contact page.

Yes! They will receive a notification via email or text message.

Keeping your money and information safe is a top priority for Norry Bank. When you use Zelle within our mobile app (Norrymobile), your information is protected with the same technology we use to keep your bank account safe.

If you don’t know the person, or you aren’t sure you will get what you paid for (for example, items bought from an online bidding or sales site), you should not use Zelle for these types of transactions. These transactions are potentially high risk (just like sending cash to a person you don’t know is high risk). Neither Zelle nor Norry Bank offer a protection program for any purchase or sale conducted using Zelle.

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. You can move your email address or U.S. mobile phone number, so it connects to your Norry Bank account, and you can start sending and receiving money with Zelle. You can have two Zelle accounts with two different banks, however, one will use a mobile number and the other one will use an email address. If you have any additional questions regarding Zelle, please call Norry Bank customer support toll-free at 888-877-6623.